MY Ludos offers a 7-day money-back guarantee for all real-money purchases. If a player is not satisfied with their experience, they can request a full refund within 7 days of purchase. Refund requests must be made through our support team and are subject to verification. Please note that refunds are only applicable to the original purchase amount and do not include any winnings or bonuses earned during that time. Refunds will be processed to the same payment gateway as the original payment.